Many of the products that we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, window reveal, door, etc. If you are unsure about any products or how to measure, please consult our measuring guides for help and guidance before ordering, if you still have any questions, please contact us at sales@blinds4all.co.uk. You must check the product details and measurements before placing your order online, and you are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements, as we will not be able to resell the goods, as they are made to measure.

If, however, you receive a damaged or defective product, we may request photographs and/or the product to be returned to us for inspection. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your
bank or credit card company to process and post the refund.

Before returning, please contact us to arrange your refund. When we have received and checked your returned items, we will refund you in full. Please be aware that we are unable to refund original delivery costs nor the cost of returning the items.

All Blinds4All products are rigorously quality checked before dispatch, but in the unlikely event that you experience any problems, please e-mail us at sales@blinds4all.co.uk. If the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and your blind is damaged, please contact our customer services team and we will arrange a replacement.

You have 14 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage incurred during the delivery process. We will deal with your queries promptly and if necessary, arrange for a replacement to be sent. We reserve the right to ask for photographs with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.

When ordering your goods, you are agreeing to a legally binding contract. According to the Consumer Contracts Regulations 2013, made to measure goods, such as blinds, are excluded from this legislation and the 14-day cancellation rights do not apply. 

Cancellations are still possible, and a full refund will be issued so long as production of the products or parts of them have not begun. In the event that your goods have already been made, we are unable to refund your money. Contact us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. 

We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly including your entered measurements.

Under the distance selling law, all made to measure blinds are exempt from returns unless faulty. Therefore if you measure your windows incorrectly we will not be able to offer a refund or replacement blind.

If you need help measuring your windows or selecting the right product for your window, please feel free to contact our customer services staff who will be happy to help or process your order. Your Blinds Shop will only accept a return of a made to measure blind if the item is found to be faulty or defective as part of the manufacturing process.